About Us
About Orana Support Service
Orana Support Service is a leading not-for-profit charitable organisation, based in Dubbo NSW, which has provided services in western NSW since 1988.
We maintain Australian Service Excellence Standards (ASES) accreditation, meeting ASES standards and the national quality improvement program that aims to improve business systems, management practices and service delivery.
We are a Specialist Homelessness Service for adults and families in the Dubbo Regional and Narromine Local Government Areas.
We are a leading Community Housing Provider with a range of housing options to meet the needs of individuals and their families that include social, affordable and specialist accommodation.
As a registered NDIS Provider, we offer disability support services for people with an NDIS Plan and can assist people to access the NDIS.
We offer specialist support services for people who are:
- Homeless or at risk of homelessness
- Experiencing or have experienced domestic, family and sexual violence
- In financial stress
- Living with disabilities
Other Programs We Offer Include:
For children and young people:
- Accompanied Children’s Support Service
- Bail and Accommodation Support Service
- Specialised Substitute Residential Care
- National Student Wellbeing Program in NSW schools
NDIS:
- Plan Management
- Support Coordination
- Support Services
- Supported Independent Living
Our Vision
End homelessness and unsafe and insecure housing in Dubbo and the region.
Our Mission
To assist single adults and families who are homeless or in below standard or unsafe accommodation to be able to obtain and retain appropriate affordable accommodation.
Our Values
Accountability
We take ownership and responsibility for our actions, decisions, and outcomes and deliver high-quality professional services for our clients.
We earn trust by listening and responding to the needs of our clients, staff and partners.
Our services are client-centred, trauma-informed and culturally safe.
We strive for excellence in providing support services for our clients and communities.
Inclusion and Diversity
We understand our clients and engage with them to ensure everyone, regardless of their background, feels valued and respected and can access our services equally and without barriers.
We create a welcoming environment where every person feels a sense of belonging and is empowered to participate fully in services tailored to their specific circumstances.
Building Partnerships
We have strong partnerships with local, state and national organisations and agencies to ensure we can provide holistic support services for our clients.
We support clients to access specialist supports by facilitating contacts with trusted partners, sharing information with consent, ensuring a smooth introduction and providing continued support through to successful outcomes.
Our Team
Orana Support Service is managed by an experienced Board and CEO. Our Code of Ethics and Conduct and Child Safe policies ensure that all staff, volunteers and our Board members act ethically, responsibly and in the best interests of the organisation.
Our Management Team is committed to quality management and to building and maintaining a culture of continuous quality improvement.
Our Client Support Teams provide client-centred, trauma-informed and culturally safe supports for our clients in each of our programs.
Careers with Orana Support Service
At Orana Support Service we are committed to providing a comprehensive range of support services to empower individuals and families.
When you join us, you become a key part of a team who are making a real difference in our communities.
Do you have a passion to help those in need and make a positive impact in the community?
Are you customer-focused and pride yourself on delivering the highest quality service?
Then consider a career with Orana Support Service.
Send your resume and proof of qualifications to
admin@oranasupport.com.au
Reconciliation
Acknowledgement of Country
We acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land, whose cultures are the oldest living continuous cultures in human history. We pay our respects to Elders past and present and to all Aboriginal and Torres Strait Islander peoples.
Our Vision for Reconciliation
Our vision for reconciliation is an Australia that embraces unity between Aboriginal and Torres Strait Islander peoples and other Australians, and a national culture that represents equality and equity, historical acceptance of our shared history and removal of negative race relations.
In the context of our organisation, this represents equal outcomes for our Aboriginal and Torres Strait Islander stakeholders, and an inclusive and diverse workplace that is not just culturally safe, but culturally rich and proud.
Through our programs we strive for our clients to participate equally and equitably in all areas of life and that histories, cultures and rights are a valued and recognised part of a shared national identity.
Inclusion and Diversity
At Orana Support Service we recognise, respect and value the diversity of our staff, clients and the community in which we operate.
Valuing diversity contributes to better outcomes for clients. Information about Orana Support Service and its programs and services is accessible to individuals and groups with specific diversity attributes.
Individuals seeking support from Orana Support Service are provided with care that is free from stigma, discrimination and stereotyping.
We are committed to providing sensitive and relevant services for clients with diverse needs.
Unlawful discrimination will not be tolerated. We are committed to:
- ensuring a supportive workplace that respects and values diversity of customs, cultures and beliefs.
- ensuring that our services are delivered in a manner that respects and values the customs, cultures and beliefs of our clients and staff.
- preventing harassment or discrimination of any kind.
Child Safety
At Orana Support Service we are committed to:
- A zero-tolerance policy to child abuse, harm and neglect.
- Duty of care to children and young people.
- Taking reasonable steps to keep children and young people safe from harm and providing a safe environment.
- The safety of children with a disability, Aboriginal and Torres Strait Islander children and to the cultural safety of CALD children.
- Respecting different cultural traditions and child rearing practices while keeping them safe.
It is everyone’s responsibility to ensure a child safe environment, including staff, board, management, volunteers, contractors, and families of children.
We are committed to creating an inclusive, welcoming and culturally safe environment for all children and young people in our care. Every child and young person has access to, can participate meaningfully in, and can experience positive outcomes whilst under the care of Orana Support Service.
We believe that all children are entitled to fair and equal treatment, regardless of their background, and that diversity of experience enriches our organisational environment.
Orana Support Service Incorporated recognises that all families are unique and that children learn in different ways and at different rates.
We commit to:
- Ensuring all children and young people are treated equitably and with respect, regardless of their background, ethnicity, culture, language, beliefs, sexuality, gender, age, socioeconomic status, ability, additional needs, family structure or lifestyle.
- Creating a sense of belonging for all children and young people, where diverse identities, experiences, skills and interests are respected, valued and given opportunity to be expressed.
- Complying with all relevant anti-discrimination legislation.
- Ensuring children and young people are free from any forms of discrimination or harassment.
Our complaints handling policy and procedures:
- ensure child rights are embedded in our policies, procedures and practices.
- ensure staff and volunteers uphold their responsibilities.
- maintain information sharing and privacy protocols.
- manage the risks posed to children.
- ensure investigations consider child-related factors such as trauma, capacity and reasonable adjustments.
- remain fair and objective.
- explain the outcomes in a way that the child comprehends.
- comply with record keeping and reporting practices.